About Us

This The Ordinary page explains the store and its service commitments in a store-specific format. This page applies specifically to theordinaay.shop.

questions and support at The Ordinary
Customers using theordinaay.shop can rely on the following The Ordinary guidance about questions and support. Questions about our store or products are welcome at Support@Theordinaay.shop or 3023632206.

How The Ordinary handles our store
This our store section covers orders and visits through theordinaay.shop for The Ordinary. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Our approach at The Ordinary to service commitments
The following service commitments guidance applies to the The Ordinary storefront at theordinaay.shop. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaay.shop
Phone: 3023632206
Physical address: 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States