FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinaay.shop.

The Ordinary: products
This products section covers orders and visits through theordinaay.shop for The Ordinary. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: returns and exchanges
The Ordinary publishes this returns and exchanges guidance for customers using theordinaay.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How The Ordinary handles tracking
Customers using theordinaay.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

How The Ordinary handles return shipping
Customers using theordinaay.shop can rely on the following The Ordinary guidance about return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

The Ordinary: refund timing
This refund timing section covers orders and visits through theordinaay.shop for The Ordinary. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about payment methods
This payment methods section covers orders and visits through theordinaay.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

The Ordinary: delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinaay.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinaay.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

Details from The Ordinary on contact options
The Ordinary publishes this contact options guidance for customers using theordinaay.shop. How can I contact you?
Email Support@Theordinaay.shop, call 3023632206, or write to 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaay.shop
Phone: 3023632206
Physical address: 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States