Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinaay.shop.

Our approach at The Ordinary to processing and transit
For purchases made through theordinaay.shop, The Ordinary applies the following guidance on processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about delivery issues
This delivery issues section covers orders and visits through theordinaay.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaay.shop or 3023632206. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

The Ordinary: returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using theordinaay.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles delivery area
The following delivery area guidance applies to the The Ordinary storefront at theordinaay.shop. Orders can be shipped only to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about tracking and addresses
Customers using theordinaay.shop can rely on the following The Ordinary guidance about tracking and addresses. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaay.shop
Phone: 3023632206
Physical address: 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States