Payment

Payment Policy

For The Ordinary customers, the sections below set out currency, payment methods, and refunds. This page applies specifically to theordinaay.shop.

refunds and payment help at The Ordinary
For purchases made through theordinaay.shop, The Ordinary applies the following guidance on refunds and payment help. Customers must provide accurate billing and contact information. If a payment is declined, verify the entered details or contact the card issuer. We may cancel or review an order when payment cannot be authorized or when fraud screening identifies a material risk.

Details from The Ordinary on billing checks
The Ordinary publishes this billing checks guidance for customers using theordinaay.shop. Payment details are protected and processed by Shopify and authorized payment providers. The Ordinary does not store complete card numbers or card security codes. A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

What The Ordinary customers should know about currency and methods
The Ordinary publishes this currency and methods guidance for customers using theordinaay.shop. About Credit/Debit Card

Our approach at The Ordinary to currency and methods
This currency and methods section covers orders and visits through theordinaay.shop for The Ordinary. Approved refunds are processed to the original payment method within 10 business days after return inspection and approval. Payment questions may be sent to Support@Theordinaay.shop or 3023632206.

What The Ordinary customers should know about secure processing
The Ordinary publishes this secure processing guidance for customers using theordinaay.shop. Transactions and displayed prices use USD. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options actually available for an order are displayed securely at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaay.shop
Phone: 3023632206
Physical address: 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States