Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinaay.shop.

How The Ordinary handles condition of returns
The Ordinary publishes this condition of returns guidance for customers using theordinaay.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

order problems at The Ordinary
The following order problems guidance applies to the The Ordinary storefront at theordinaay.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: refund timing
This refund timing section covers orders and visits through theordinaay.shop for The Ordinary. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How The Ordinary handles starting a request
The Ordinary publishes this starting a request guidance for customers using theordinaay.shop. To start a return or exchange, contact us at Support@Theordinaay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

support at The Ordinary
For The Ordinary customers at theordinaay.shop, this section explains support. For return or exchange assistance, contact Support@Theordinaay.shop or 3023632206.

Details from The Ordinary on exceptions
For purchases made through theordinaay.shop, The Ordinary applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to eligibility
For The Ordinary customers at theordinaay.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaay.shop
Phone: 3023632206
Physical address: 662 E 6th Ave, Bowling Green, Kentucky, 42101, United States